Archive for the ‘Social Media’ Category

Twitter aims to go mainstream.

April 20th, 2011 Debi

If Twitter is to survive it needs to pick up more mainstream users, so it’s looking at ways to provide more relevance to the average user.  We see numerous areas of opportunities for businesses and marketers, but for moms (those without blogs, of course), dads (in non-marketing jobs) and tweens (who prefer texting), it will be interesting to see where Twitter goes next. For now, I’m off to send another tweet!

See full article via the Wall Street JournalTwitter Tries to Widen Appeal to More Users

Tips on how to ‘socialize’ your public relations

March 28th, 2011 Debi

Friday, March 25, 2011

Sacramento Business Journal – by Debi Hammond, Contributing writer, Marketing

Facebook, Twitter, LinkedIn are all great options for small companies

Many companies view social media as a way to create connections with customers. But social networks also can help you reach a broader audience.

If you’re not using social media to enhance your public relations efforts, you’re missing out. Every major — and not so major — news outlet now uses social media to uncover leads and reach readers, viewers and listeners.

CNN, The Wall Street Journal, Newsweek and Fox News all have Facebook and Twitter accounts. Locally, The Sacramento Bee, Sacramento Magazine, Sacramento Business Journal and Comstock’s magazine (which just launched an iPad app) all engage in social media for business use.

Here are few tips to help get your public relations program more “social.”

Follow: Start following editors and reporters who cover news important to your business. You never know, they just might start “following” you, too. Get to know what they cover and share appropriate information with them.

Friend: A lot of media are surprisingly open with their Facebook accounts. This is a great place to learn more about them, both personally and professionally. If you’re not actually “friends,” this is not the place to try and become one. It’s a place to connect and learn, but leave the pitching to the appropriate venues and business hours.

Connect: LinkedIn is a great tool for creating business connections, and the media is no different. Media outlets use it too for their own professional career connections as well as company information and news. LinkedIn is a powerful tool for doing preliminary research on media outlets and journalists. If you don’t have an account, sign up! And if you’re not currently using it to connect with the media, you should start. (more…)

Social Media Numbers Keep Growing…

March 3rd, 2011 Debi

Recent data provided by Skillpath shows:

  • 350 Million: Number of Facebook users
  • 60 Million: Number of LinkedIn users
  • 50 Million: Number of Tweets created each day (scary that Charlie Sheen is now tweeting… And no, I’m not following.)
  • 2.5 Billion: Number of visits Facebook, Twitter and LinkedIn together received in one month
  • 133 Million: Number of active blogs
  • 5 Million: Number of users on the online bookmarking service Delicious (the one I use…)

You don’t need a big budget to get results online

December 27th, 2010 Debi

Friday, December 3, 2010

Great video content can drive sales, awareness for your small business

Sacramento Business Journal – by Debi Hammond, Contributing writer, Marketing

I am not the typical mom type. Not that it is a bad thing, it’s just that I’ve never really been that into kids, moms groups and the like. In fact, when at parties or events, you would always find me anywhere the kids were not. So, of course, that goes for mom- and parenting-type commercials, videos, magazines and more.

My, how one’s world changes once you actually have kids. As a mom to a 2½-year-old daughter and 9-month-old son, I’ve grown quite fond of children (even other people’s) and have a true appreciation for the jokes, jabs and simply humorous life we parents live.

Now, let’s talk about minivans. There is simply nothing humorous about minivans. In fact, after having our second child, my husband started talking to me about the practicality and convenience of a minivan. I responded without any hesitation that it would be “over my dead body” that we EVER buy a minivan.

Then came the “Swagger Wagon” , a hilarious video on YouTube brought to you by Toyota. Granted, Toyota spends hundreds of millions of dollars a year on advertising, but this video went viral due to its organic roots, not advertising. Why?

Because it is hilarious and touched an emotional chord with its audience. It touched an emotional chord with me, and remember, I’m not the mom type and minivans would be “over my dead body.” But somehow Toyota made a minivan kind of cool. The video seemed to say, you can be a parent, own a minivan and still be cool! Sounds childish and rudimentary, I know, but they’re on to something. But the question is, what?

The answer: content.

Top Viral Ads of All Time

November 29th, 2010 Debi

Want your video to go viral?  You don’t need a  sexy product (or person for that matter – although it has been known to help. “Hello, Old Spice’s Mustafa”) for great success.  Don’t believe me? Just ask the people at Blendtec.   Blendtec is a small blender manufactuer who’s “Will it Blend” video series is the most viewed viral ad campaign of all time (according to AdvertisingAge and Visible Measures).

Who else has had great success? Here are the top 10 viral ads ranked by unique views:

1. Blendtec – Will It Blend – In-house: 134.2 million views

2. Evian – Live Young – BETC Euro RSCG: 103.9 million views

3. Old Spice – Responses – Wieden & Kennedy: 57.1 million views

4. Pepsi – Gladiator – AMV BBDO: 46.7 million views

5. Microsoft – Xbox Project Natal – World Famous: 42.7 million views

6. Dove – Evolution – Ogilvy & Mather: 41.1 million views

7. T-Mobile – T-Mobile Dance – Saatchi & Saatchi: 35.5 million views

8. Doritos – Crash the Super Bowl 2010 – Goodby Silverstein & Partners: 34.2 million views

9. Old Spice – Odor Blocker – Wieden & Kennedy: 34 million views

10. DC Shoes – Gymkhana Two – In-house: 32.9 million views

Did you Know that Wars are Breaking Out over Clean Water?

October 15th, 2010 Debi

Let me tell you, as someone who drinks more than 128 ounces of water a day, I know a thing or two about the importance of clean water.

As a company, we at Merlot Marketing have taken small, yet significant, steps to become more socially responsible, by offering our employees, clients and guests filtered tap water instead of bottled water. We feel it is our responsibility to provide the highest quality of service, right down to the H2O we provide our clients.

We must say, we are a bit biased when it comes to the water filtration we use.  Our client, Everpure, has led the water filtration industry as the number one provider of commercial grade water filtration throughout the world for more than 75 years.  So, naturally, we serve Everpure filtered water to all of our guests from national, regional and local media representatives to industry influencers and beyond.

On a much more serious note, we shouldn’t take having access to the best-tasting water possible for granted.  Did you know that wars have broken out for years around the world due to a lack of access to clean water? According to a report dating back to 1999 and sponsored by the UN Development Program, fighting over the scarcity of water, over the next 25 years, will possibly be the leading reason for major conflicts in Africa, not oil.  This is why we are getting involved in today’s Blog Action Day 2010.

During today’s celebration of Blog Action Day 2010, we ask you to take a moment and consider the amount of water you and your family consume each day.  While we of course don’t recommend cutting down on (Everpure filtered) drinking water (yes, that’s a not-so-subtle hint), we do ask that you think about how much water you’re consuming other than drinking water.  To get your juices flowing on how you can help reduce water waste, I’ve included a list below, provided by Treehugger.com, on the many products we each buy and how much water it takes to produce them.  I realize that water is a necessity for the things we eat, drink and use everyday, so I’m by no means saying we shouldn’t manufacturer or consume these products, but the statistics below should at least get you thinking about just how water is consumed and how we might be able to help conserve it.
Car
It takes an estimated 39,090 gallons of water to make a car. It’s unclear if that includes the more 2,000 gallons used to make its tires–each tire takes 518 gallons.

Pair of Jeans
It takes around 1,800 gallons of water to grow enough cotton to produce just one pair of regular ol’ blue jeans.

Cotton T-Shirt
Not as bad as jeans, it still takes a whopping 400 gallons of water to grow the cotton required for an ordinary cotton shirt.

Single Board of Lumber
5.4 gallons of water are used to grow enough wood for one lumber board.

Barrel of Beer
In order to process a single barrel of beer (32 gallons of booze), 1,500 gallons of water are sucked down.

To-Go Latte
It takes 53 gallons to make every latte.

So, what do you think? Can we make changes in our lifestyle so that there is enough water for others in the world?  I’m not saying to reduce your lattes, after all, your latte-drinking provides jobs; however, I am saying to think about your overall consumption and where we all might cut back, i.e. watering the lawn, letting your water run while doing the dishes and brushing your teeth. If we all make small changes, we all can make a big impact.

A ‘smashing’ new menu and ‘promo on the go!’

October 4th, 2010 Debi

It was a great week for local press coverage! Our client Smashburger expanded its menu, so of course we capitalized on it by sending fresh menu items to the local media, and, thanks to Fox40 for the amazing coverage – minus Joe’s finger incident.  Want to know what I’m referring to, check it out here.

Follow Me to the best new restaurant in Sacramento!

Follow Me to the best new restaurant in Sacramento!

We also just launched a promotion for Ten22 to celebrate the fact that the restaurant was voted “Best New Restaurant” in Sacramento by Sacramento Magazine.  And let’s face it, for most of us, Old Sacramento is out of sight and out of mind. Not anymore… We are bringing Old Sacramento to you! Starting October 4th, you’ll be able to follow a caravan of five Smart Cars to the ‘Best New Restaurant’ in Sacramento! Take a photo of the cars and show it to your server and receive, what else, but $10.22 off your food order of $25.00 or more.  Want more details?  Check out the coverage in the Sacramento Bee! Missed the cars? Send me an email to request a $10.22 promotional discount card and I’ll send one to you.  Offer expires November 30, 2010.

What do big advertisers spend on Google? A LOT

September 9th, 2010 Debi

More and more marketing dollars are moving online and for good reason: it’s often the first place we go to look for information.  Whether it’s LivingSocial trying to drive more traffic or BP attempting to enhance its crisis comms plan, here’s an example of what the ‘big guys’ are spending:

Want more? See full article at AdvertisingAge.com

Via www.AdvertisingAge.com

Personal touch yields better service

August 10th, 2010 Debi

Friday, August 6, 2010

Social media allows businesses to create a customer connection

Sacramento Business Journal – by Debi Hammond Contributing writer

Many companies tout their customer service, but few deliver. Deliver and they will come. I hear so many business owners and CEOs talk about how they want to be the Nordstrom of their business sector. In fact, one of the best-selling books on customer service is titled “The Nordstrom Way.” Yet so few companies actually deliver.

Great customer service is all about the experience people have with your brand. And that experience takes place at every point of brand interaction: From the quality of your product or service to the way the receptionist answers the phone (that is if you even have a live person answering your phone — which you should!). Here’s a quick tip: When it comes to “pressing 1,” people hate it. No, really. They actually hate it and do not consider that good customer service.

There have been many articles and books (like the one mentioned above) that talk about great customer service in the traditional sense. But what about online? Can you even have a truly great online customer >service experience? The answer is absolutely!

MODEL SERVICE

Here’s a personal story to illustrate the point. My husband and I went on a leisurely bike ride a few weeks ago and as we were riding my eyes were drawn to movement near his feet. When I looked closer I saw strings, lots of them, dangling from his Chuck Taylors, and flapping in the breeze as he peddled. I was thinking I should really buy him another pair. Now in defense of his tattered “Chucks,” he does wear them as if they are his only pair of shoes. By the time we got home from our ride, I had long forgotten about my thoughts of replacing his favorite shoes. Later that evening, I went online to check my e-mails and this is the message I received: (more…)

Isn’t it about time the C-Suite Jumps Aboard?

August 5th, 2010 Debi

I just read an article entitled “Why Executive HATE Social Media,” and it made some really great points. Just take a look at the statistics below. As an executive, it’s all about numbers and these are pretty powerful numbers.

Social Media Value #5: Supporting Statistics

Executives rely on market research to support and substantiate any designated course of action, and devour facts, stats, and data-points like shrimp at a wedding reception. Summarized below are a few statistics buttressing the explosion of this social media trend, and detailing how Corporate America is leveraging it to realize significant revenue and market share growth going forward.

  • In the last 7 years, Internet usage has increased 70 percent a year. Spending for digital advertising this year will be more than $25 billion and surpass print advertising spending (forever)
  • Lenovo has experienced a 20 percent reduction in activity to their call center since they launched their community website for customers
  • Blendtec quintupled sales with its “Will it Blend” series on YouTube
  • Only 18 percent of traditional TV campaigns generate a positive ROI
  • Naked Pizza set a one-day sales record using social media: 68 percent of their sales and 85 percent of their new customers came via Twitter.
  • Software company Genius.com reports 24 percent of social media leads convert to sales opportunities,
  • Dell has already made over $7 million in sales via Twitter.
  • Thirty-seven percent of Generation Y heard about the Ford Fiesta via social media before its launch in the US and currently 25 percent of Ford’s marketing budget is spent on digital/social media.
  • Seventy-one percent of companies plan to increase investments in social media by an average of 40 percent.
  • A recent Wetpaint/Altimeter Group study found companies that widely engage in social media surpass their peers in both revenue and profit.

(Sources for Statistics: meyersreport.com, lenovosocial.com, George Wright, Blendtec, Mashable.com, econsultancy.com, businessweek.com )

Read the rest of the article here.